Exchange / Returns

Click here not sure how friendly then initiate Exchange. To know how to initiate Return, click here.
In case you want to track your returns, please click here.

Customer service

To learn about the status of orders or questions regarding a product please give us a call or send a line
Phone: 3754-45729049; Email: (08: 00-00: 00).

Jabong Customer Support

Our complaint resolution process is designed to provide a fast and efficient solution to your problem on the first point. While we always strive to provide you with great customer service, we understand that there will be times when you want to dissatisfaction with our products, services, personnel or express the policy.

If you have a question regarding our products, services or policies go through our FAQ section where you can find answers to the most frequently asked questions from our customers.

Hopefully you will find the answer to your question, but if you do not, please feel free to contact us and we promise that we will do our best to resolve your concern.

You can drop us an email at

At first contact, you will be dealt with by one of our customer service representatives within two business days. Our customer are empowered to solve complex problems and complaints by making a fair and reasonable customer service decisions.
we will give you a reference number for each problem, decide on a course of action and keeps you informed throughout the process.
In the rare case when you are still dissatisfied concerning the resolution, you can raise your concerns to our Chief Customer Service Manager at Please note that if no contact is made with Customer Care Representative for escalation, the problem will be forwarded to a Customer Service Representative.

To ensure that we are able to deal with your inquiry effectively, please include the reference number of the Customer Service Representative provided to you.

The Chief Manager will review the dispute and to respond within one business day.